SAME THREAD · SAME HUMANS · SAME CONTEXT
Same humans. Same context. Average reply time during business hours: under 5 minutes. Out-of-hours: usually under an hour, never more than 12.
No. The whole purchase happens in WhatsApp. The smart install link is a single web page that detects your device. No app to download, no account to create.
iPhone XS and newer (2018+). Most Samsung Galaxy S20 and newer, Pixel 4 and newer. We check your specific model in WhatsApp before you pay if there's any risk.
Most travel eSIMs start their day countdown when the installed eSIM first connects to a supported network in the destination — not when you buy, and usually not just from installing. Install on WiFi before travel, choose Connect Later or keep the travel line off, then turn it on when you arrive.
Yes — message us in the same WhatsApp thread before your data runs out. Top-ups land instantly without re-installing.
Yes. The eSIM runs in parallel to your physical SIM or main eSIM. WhatsApp, iMessage, calls — all stay on your primary line. Travel data goes through QuiqSim.
If the eSIM never installs or never activates in destination, full refund. Once installed and activated, partial refund pro-rata for unused days. No restocking-fee gotchas.
Spain. Seldon Solutions S.L., Barcelona. CIF B26921650. We're Spanish humans answering you in WhatsApp, not a chatbot offshore.
We hash your phone number for de-duping, encrypt the rest at rest, store nothing more than we need to support you. Full privacy at /legal.
Because in 60% of our markets, customers already have it open. Because urgent travel moments are messy. Because we don't think you need to learn another app.
CALLE ZAMORA 45 LOCAL 2 08005 BARCELONA SPAIN