QUIQSIMDESTINATIONSHOWFAQ

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SAME THREAD · SAME HUMANS · SAME CONTEXT

WHATSAPP IS YOUR HELPDESK

SAME THREAD YOU BOUGHT FROM IS THE HELPDESK THREAD

Same humans. Same context. Average reply time during business hours: under 5 minutes. Out-of-hours: usually under an hour, never more than 12.

9 QUESTIONS
Do I need an app?

No. The whole purchase happens in WhatsApp. The smart install link is a single web page that detects your device. No app to download, no account to create.

What devices work?

iPhone XS and newer (2018+). Most Samsung Galaxy S20 and newer, Pixel 4 and newer. We check your specific model in WhatsApp before you pay if there's any risk.

When does the plan start?

Most travel eSIMs start their day countdown when the installed eSIM first connects to a supported network in the destination — not when you buy, and usually not just from installing. Install on WiFi before travel, choose Connect Later or keep the travel line off, then turn it on when you arrive.

Can I top up?

Yes — message us in the same WhatsApp thread before your data runs out. Top-ups land instantly without re-installing.

Do I keep my regular number?

Yes. The eSIM runs in parallel to your physical SIM or main eSIM. WhatsApp, iMessage, calls — all stay on your primary line. Travel data goes through QuiqSim.

Refunds?

If the eSIM never installs or never activates in destination, full refund. Once installed and activated, partial refund pro-rata for unused days. No restocking-fee gotchas.

Where are you based?

Spain. Seldon Solutions S.L., Barcelona. CIF B26921650. We're Spanish humans answering you in WhatsApp, not a chatbot offshore.

Privacy?

We hash your phone number for de-duping, encrypt the rest at rest, store nothing more than we need to support you. Full privacy at /legal.

Why WhatsApp?

Because in 60% of our markets, customers already have it open. Because urgent travel moments are messy. Because we don't think you need to learn another app.

NOT IN WHATSAPP?
WHERE WE LIVE

CALLE ZAMORA 45 LOCAL 2 08005 BARCELONA SPAIN

STILL STUCK? WHATSAPP US